Johnny Smith


dealing-with-workplace-violence essential-guide-to-effective-mentoring preventing-a-culture-of-blame-in-the-workplace beyonder-creativity brainstorming brainwriting crawfords-slip-writing-method creativity-skills creative-problem-solving-skills creative-thinking-skills design-thinking doblins-10-types-of-innovation Encouraging-team-creativity Generating-new-ideas How creative are you Kano model analysis Metaphorical thinking Online brainstorming Practical innovation Reverse brainstorming Round robin brainstorming Rolestorming Starbursting for idea generation The Charette procedure The Disney creative strategy The Reframing matrix Turn your idea into reality Understanding creativity Creating brand loyalty Customer focused writing skills Customer loyalty Customer loyalty marketing ustomer retention Customer satisfaction Customer service skills Customer relationship management Customer telephone techniques Dealing with hostile and abusive customers Dealing with unreasonable requests Developing good customer relationships Handling complaints Handling difficult customers How to deal with unrealistic customers How to handle social media criticism Listening to customers Managing complaints and feedback Service recovery Writing customer service emails Avoiding group think Avoiding psychological bias in decision making Blindspot analysis Business experiments Conjoint analysis Critical thinking Decision matrix analysis Decision making mistakes Decision making under uncertainty Decision trees Force field analysis Hartnetts consensus oriented decision making model How to make decisions Impact analysis Monte carlo analysis Multi voting Organizing team decision making Paired comparison analysis Pareto analysis Personal preparation for great decision making Prospect theory Quantitative pros and cons Reactive decision making Risk analysis and risk management Risk impact probability chart Six thinking hats Spiral dynamics The analytic hierarchy process ahp The Foursquare protocol The futures wheel The hoy tarter model of decision making The kepner tregoe matrix The ladder of nference The modified borda count The quantitative strategic planning matrix qspm The recognition primed decision rpd process The stepladder technique The tdodar decision model The vroom yetton decision model Building a startup Business skills for entrepreneurs Computer skills for entrepreneurs Financial skills for entrepreneurs Leadership skills for entrepreneurs Marketing skills for entrepreneurs Management skills for entrepreneurs Negotiating skills for entrepreneurs Personal development skills for entrepreneurs Presentation skills for entrepreneurs Problem solving skills for entrepreneurs Sales skills for entrepreneurs Sales skills for entrepreneurs Soft skills for entrepreneurs Speaking skills for entrepreneurs Storytelling skills for entrepreneurs Stress management skills for entrepreneurs Time management skills for entrepreneurs Creating a powerful executive presence Executive decision making skills Executive skills Attracting event sponsors Coordinating conferences Event planning strategies Event management skills Event marketing strategies 4mat 10 essential steps to conducting training needs Abcd learning objectives model Blended learning Case study based learning Classroom management Creating multimedia learning Creating video training Data driven instructions Developing a competency framework Encouraging learning in the workplace Engaging people in learning Facilitation skills Finding the best mix in training methods Finding time for professional development Gagnes nine levels of learning Getting the most from training programs Ice breakers Journaling for professional development Knowledge management Learning curves Learning how to increase learners engagement Learning styles Learning to write a syllabus Life coaching skills Making learning accessible Measuring results from corporate training Online training Planning a raining session Planning a workshop Project based learning Purposeful practice Running a world cafe Teaching complex topics Teaching with technology Train the trainer he addie model The 5 e learning cyclectraining The conscious competence ladder The cornell system The dreyfus model of skill acquisition The neuroscience of-learning The nonaka and takeuchi knowledge spiral The ultimate corporate training blueprint Vak learning styles Virtual ice breakers Writing effective learning objectives Accounting skills Activity based costing abc Bookkeeping Break even analysis Budgeting skills Business math Corporate valuation Cost benefit analysis Credit management Finance for non finance professionals Financial modeling in excel Financial skills Managerial economics Managing personal finances Managing your personal investments Money management Myob Net present value npv and internal rate of return Payroll and salary Private equity masterclass Reading financial statements and reports Revenue recognition Time value of money Zero base budgeting Annual employee reviews Developing adaptable employees Developing a lunch and learn talk program Employee engagement Employee motivation Employee onboarding Employee recognition Employee recruitment Employee termination processes Human resource management Hiring and retaining millennials Hiring strategies fundamentals Internal interviewing Leveraging on generation gaps Onboarding millennials in the workplace Performance appraisal policies and procedures Performance management Performance management Remuneration and compensation for employees Reward programs in the workplace Risk assessment and management Safety in the workplace Talent management Workplace diversity Cloud computing Cyber security Digital citizenship Digital skills Ethical hacking Mlearning Online privacy Programming Ransomware countermeasures Windows 7 beginner Windows 7 intermediate Windows 7 advance Windows 8 beginner Windows 8 intermediate Windows 8 advance Windows 10 beginner Windows 10 intermediate Windows 10 advance Microsoft access beginner Microsoft access intermediate Microsoft access advance Microsoft excel beginner Microsoft excel intermediate Microsoft excel advance Microsoft groove beginner Microsoft groove intermediate Microsoft groove advance Microsoft infopath beginner Microsoft infopath intermediate Microsoft infopath advance Microsoft lync 365 beginner Microsoft lync 365 intermediate Microsoft lync 365 advance Microsoft onedrive for business beginner Microsoft onedrive for business intermediate Microsoft onedrivef or business advance Microsoft onenote beginner Microsoft onenote intermediate Microsoft onenote advance Microsoft outlook beginner Microsoft outlook intermediate Microsoft outlook advance Microsoft powerpoint beginner Microsoft powerpoint intermediate Microsoft powerpoint advance Microsoft project beginner Microsoft project intermediate Microsoft project advance Microsoft publisher beginner Microsoft publisher intermediate Microsoft publisher advance Microsoft sharepoint 365 beginner Microsoft sharepoint 365 intermediate Microsoft sharepoint 365 advance Microsoft visio beginner Microsoft visio intermediate Microsoft visio advance Microsoft word beginner Microsoft word intermediate Microsoft word advance Microsoft word 365 beginner Microsoft word 365 intermediate Microsoft word 365 advance Adobe acrobat x-pro beginner Adobe acrobat x-pro intermediate Adobe acrobat x-pro advance Adobe after effects beginner Adobe after effects intermediate Adobe after effects advance Adobe captivate beginner Adobe captivate intermediate Adobe captivate advance Adobe fireworks cs6 beginner Adobe fireworks cs6 intermediate Adobe fireworks cs6 advance Adobe illustrator beginner Adobe illustrator intermediate Adobe illustrator advance Adobe indesign beginner Adobe indesign intermediate Adobe indesign advance Adobe premiere beginner Adobe premiere intermediate Adobe premiere advance Adobe presenter beginner Adobe presenter intermediate Adobe presenter advance Adobe presenter video express beginner Adobe presenter video express intermediate Adobe presenter video express advance Get ahead in a highly competitive job market Job interview preperation skills Job searching skills Resume writing strategies Understanding behavioural biasness Understanding biasness Understanding business theories Understanding cognitive biasness Understanding contextual biasness Understanding emotional biasness Understanding logical fallacies Understanding statistical biasness Understanding traits behaviours of personality Understanding unconscious biasness Business arabic Business english Business french Business german Business indonesian Business italian Business japanese Business korean Business malay Business mandarin Business portuguese Business russian Business spanish Business thai Business vietnamese Advance team leadership Blue ocean leadership Building and leading high performance teams Building tomorrows leaders Common leadership mistakes Contingency planning Core leadership theories dealing-with-conflicts-of-interest Dunham and pierces leadership process model Embodied leadership essentials Emotional intelligence in leadership Emotional leadership styles Leadership styles Fiedlers contingency model French and ravens five forms of power Frontline leadership skills High performance team Leading a remote workforce Leading across cultures Leading as an introverted leader Leading-by-example Leading-effective-change Leading with eq Leadership-in-hard-times Leadership-integrity Leadership-motivation-tools-and-assessment Leadership-style-matrix Leadership-tools Learning-to-lead Lewins-leadership-styles-framework Laissez-faire-versus-micromanagement Level-5-leadership Modern-leadership-skills Path-goal-theory Planning-for-a-crisis Power-of-presence Qualities-of-an-effective-team-leader Self-leadership-skills Servant-leadership-skills Strengths-based-leadership The-360-leader The-adaptive-leader The-approchable-leader The-authentic-leader The-blake-mouton-managerial-grid The-compassionate-leadership The-effects-of-different-leadership-styles The-effective-leader The-ethical-leader The-four-factor-theory-of-leadership The-humble-leader The-influencing-leader The-leadership-pipeline-model The-seven-transformations-of-leadership The-tannenbaum-schmidt-leadership-continuum The-talisman-of-leadership-authenticity True-goal-of-leadership Transformational-leadership-skills Transforming-a-manager-to-leader Ulrichs-leadership-capital-index- Women-in-leadership-skills Win-with-people Zenger-and-folkmans-10-fatal-leadership-flaws 10-common-mistakes-managers-make 10-recruitment-mistakes Alderfers-erg-theory Amabile-and-kramers-progress-theory Avoiding micromanagement Being-an-effective-middle-manager Birkinshaws-four-dimensions-of-management Body-language-success-for-managers Broaden-and-build-theory Building-and-managing-a-project-team Creating-a-healthy-workplace David-groves-clean-language Dealing-with-office-politics-for-managers Dealing-with-rumors-in-the-workplace Developing-new-manager Recruitment Managerial-skills Management-tools Project-management-skills Skills-for-account-management Expectancy-theory Frederick-taylor-and-scientific-management First-line-management Gibbs-reflective-cycle Hackman-and-oldhams-job-characteristics Handys-motivation-theory Having-a-great-one-on-one Herzbergs-motivators-and-hygiene-factors Helping-your-people-develop-emotional-intelligence Helping-your-people-find-purpose-in-their-work Henri-fayols-principles-of-management Interviewing-skills-for-managers Introverted-managers-skills Job-embeddedness Letting-people-go cclellands-human-motivation Mcclellands-human-motivation Managing-a-call-center Managing-a-geographically-dispersed-team Managing-a-multigenerational-team Managing-a-sales-team Managing-an-aging-team Managing-arrogant-people Managing-blue-collar-workers Managing-board-of-directors Managing-controlling-people Managing-creative-people-and-teams Managing-dominant-people Managing-freelancers Managing-gen-y-employees Managing-impulsive-employees Managing-interns Managing-introverted-team-members Managing-knowledge-workers Managing-millennials Managing-negative-employees Managing-pessimists Managing-the-4ps-of-delegates Managing-technical-professionals Managing-to-get-results Managing-underperforming-employees Managing-unsociable-people Managing-volatile-people Management-by-wandering-around-mbwa Management-skills Maslows-hierarchy-of-needs Mintzbergs-management-roles Motivating-unmotivated-employees Operations-management Performance-planning People-management-skills Principles-of-delegation-for-managers Pygmalion-motivation Rebuilding-morale Reducing-sick-leave Sirotas-three-factor-theory Strategies-for-managing-change Strategic-management Succession-planning Successful-delegation Supervising-training The-delegation-dilemma The-grow-model The-margerison-mccann-team-management-profile The-nine-box-grid-for-talent-management The-skills-matrix The-skill-will-matrix The-three-component-model-of-commitment he-thrifty-manager Theory-x-and-Theory-y Theory-z Working-effectively-with-consultants Writing-a-job-description 8-ways-to-add-value-to-meetings Avoiding-cognitive-bias-in-meetings Company-town-hall-meetings Creating-a-practical-meeting-agenda Scrum-meetings How-to-get-your-voice-heard-in-meetings How-to-run-effective-virtual-meetings Meeting-management Meeting-minutes-writing-skills Meeting-skills Coaching-counselling-and-mentoring Coaching-for-growth-and-performance Corporate-coaching High-performance-coaching Mentoring one-on-one-coaching Solution-focused-coaching The-oskar-coaching-framework The-positive-model-of-coaching Advertising b2b-marketing Brand-positoning Content-marketing Copywriting How-to-create-a-marketing-plan Lifecycle-marketing Managing-a-press-conference Marketing-creativity Marketing-skills The-marketing-mix-and-the-4ps-of-marketing The-marketing-research-mix Public-relations 10-social-media-marketing-tools Affiliate-marketing Blogging Brand-building-in-the-digital-age Build-a-stronger-brand-on-social-media Building-mobile-app-with-no-tech-skill Content-creation-for-social-media Convert-social-media-traffic-into-paying-clients Choosing-the-right-social-media-platform Creating-and-using-infographics Creating-your-own-ecommerce-store creating-your-own-website-using-wordpress Develop-social-media-marketing-strategy developing-a-social-media-guidelines-policy-for-yo digital-branding-build-a-winning-brand-online Email-marketing Facebook-marketing fostering-collaboration-on-social-media Gathering-leads-through-social-media-campaigns Google-adwords Google-adsense Google-plus Growth-hacking Growing-your-social-media-presence Importance-of-brand-building-in-the-digital-age Instagram-marketing Linkedin List-building Magic-words-that-influence Managing-and-leveraging-workplace-use-of-social-me Market-your-business-on-social-media Membership Mobile-marketing Niche-marketing Online-advertising Online-marketing-skills Online-marketing-strategies-on-any-budget Online-marketing-tips-to-increase-online-traffic-a Outsourcing Periscope-marketing Pinterest-marketing Pricing-strategies search-engine-optimization-seo Selling-on-social-media social-media-automation social-media-marketing social-media-makes-every-employee-a-marketing olo-ad-101 creating-great-sharable-content-on-social-media The-persuasion-tools-model The-ultimate-fiverr-blueprint twitter-marketing Use-hootsuite-for-social-media-management Using-social-media-for-recruitment video-marketing viral-marketing webinar-creating-a-great-webinar website-traffic youtube-marketing distributive-bargaining Dealing with manipulative people Diplomacy tact in the workplace Building a good working relationship Escaping micromanagement Establishing credibility Empathy at work Encouraging attention to detail fundamentals of writing a speech Future proof your career Getting noticed in the workplace Get that seat on the board Get the recognition you deserve Good manners in the office Having a service mindset Hollands codes career test How to apologize How to be conscientious How to handle criticism How to tell your bosses they're wrong How to focus in an open plan office Improve your powers of observation Innovation skills Intrapreneurship Intercultural fluency Intentional change theory Leading yourself Managing up fundamentals Making high quality connections Making a great first impression Meeting deadlines Myers briggs personality testing Multigenerational working Note taking Opening closed minds Preventing a job burnout Performing under pressure Personal assistants skills Personal swot analysis Powers of persuasion Receptionists skills Recovering your reputation Reinventing your career Representing your organization at a conference Report writing fundamentals Self disclosure Speed networking Succeeding at a new job Succeeding in test and assessment centers Surviving a merger Taking initiative The betari box The five canons of rhetoric The power of good habits The good and bad of legacy thinking Thinking on your feet Telephone etiquette Telework and telecommuting Turning an internship into a job Using the pvi model to get ahead in your career Ways to beat loneliness in the workplace When to speak up When work involves socializing Winning support for a project Win-win negotiation Work life balance Working abroad Working effectively with different personailty typ Working with people you dont like Working with lazy people Working for a small business Working in a public facing role Working in a family business Working in a highly political organization Working in a matrix organization Working with rivals Working with powerful people Writing a compelling cover letter Active listening Developing a powerful voice Empathic listening Giving and getting feedback Giving praise Having difficult conversations Mindful listening The cedar feedback model The feedback matrix Body language skills Reading micro expressions 10-common email mistakes Advanced business writing Collaborative business writing Copywriting essentials Developing better grammar Editorial skills Effective business writing skills Writing press releases Inverted pyramid writing Persuasive writing Power writing skills for executives and managers Professional proofreading Proposal writing Punctuation basics Speed writing Technical writing Writing an elevator pitch Writing business cases Writing effective emails Writing for social media Writing in plain english Writing reports Accomplishing workplace democracy conflict resolution in the workplace Coping with criticism in the workplace creating a prejudice free workplace environment counselling in the workplace dealing with arguments in the workplace dealing-with-conflicts-of-interest-in-the-workplac dealing-with-favouritism-in-the-workplace dealing-with-narcissism-in-the-workplace dealing-with-workplace-harassment Business ethics Dealing with workplace anxiety Building great work relationships Building your reputation as an expert Building a good reputation in the workplace Building trust in the workplace Blanchards abcd model of trust Benzigers personality types Behavioral assessments Being an effective support staff Being a good role mode in the workplace Be promotable Avoiding overconfidence in the workplace Civility in the workplace Coach yourself to success Dealing with unfair criticism Dealing with a difficult boss Dealing with depression Developing your career plan Developing professionalism Developing charisma Developing authenticity Cross cultural intelligence Criterias for evaluating a job offer Combining parenthood and work Coping with a midlife crisis Avoiding cross cultural faux pas Asking for help Contact management Creating management Creating a value proposition Business correspondence Business storytelling Building better business relationship Business statistics Business management Business intelligence Business etiquette Cultural sensitive in business Developing surveys Asking for a raise Adding value in the workplace Administrative skills Achieving your full career potential 21st century skills in the workplace 10 ways to overcome a fear of networking Writing a business plan Using the ansoff matrix to help companies grow Resilience in business Optimal business performance Locus of control of business success